Refund policy
Unused eSIMs
If your eSIM has not been installed or activated, you can request a full refund within 30 days of purchase.
Technical issues
If the eSIM can't connect due to an issue on our or the network's side and we can't fix it, you'll get a replacement or a full refund.
Not refundable
eSIMs that have been installed and used, or that don't work because the device is not eSIM-compatible or is carrier-locked.
How to request
Email support@gethopsim.com with your order email address. Refunds are returned to the original payment method within 5–10 business days.