Privacy policy

Data controller

Everscope (trading as Hopsim), The Netherlands, KvK 92707009. Contact: support@gethopsim.com.

What we collect

Only what we need to deliver your eSIM: your email address, the plan you bought and payment status (processed by Stripe), and the technical identifiers of your eSIM (ICCID) and its data usage, so you can check your data and top up. We don't ask for an account, password, phone number, address, passport or ID, and we never see or store your full card details.

Why

To deliver your eSIM, provide support, prevent fraud and meet tax/accounting obligations. We may also email you about your eSIM: a warning when its data is almost used up, and one reminder a few days after your trip asking for a review.

Who we share it with

Stripe (payments), our eSIM network provider (to issue the eSIM), our email provider (to send your QR code), Google (analytics and measuring our Google ads), Microsoft (Clarity usage statistics) and OpenAI (measuring our ads in ChatGPT), the last three only with your consent where required, and Trustpilot (your name, email address and order reference, so Trustpilot can send you a verified review invitation; legitimate interest; reply to any email or write to support@gethopsim.com if you'd rather not receive it). All are bound by data-processing agreements.

Cookies & analytics

We use Google Analytics 4 to understand how visitors use our site (pages viewed, device type, approximate country, and whether a purchase was completed). Visitors from the EU/EEA, UK and Switzerland are only measured after they click Accept in the cookie banner. You can change your choice anytime via "Cookie settings" in the footer.

At checkout you can tick an optional box to receive travel tips and offers by email. If you tick it and don't complete your payment, we send you one reminder with a link to finish your order (only once per email address). This box is separate from the mandatory confirmation about your right of withdrawal, is never pre-ticked, and you can unsubscribe in every email.

With your consent we use Microsoft Clarity to see how visitors use our pages (clicks, scrolling, anonymised session recordings), so we can fix confusing parts of the site. Text you type is masked, and pages showing your eSIM QR code or top-up link are never recorded.

We also count visits with Vercel Web Analytics, our hosting provider's privacy-friendly statistics: no cookies, no tracking across sites and no personal data stored (visits are counted with a daily-changing anonymous code), so it runs without consent. It shows which pages are visited, the referring website, the country and the device type. In the same cookieless way we count, for our own statistics, which website or ad a visit came from and whether the visit led to a purchase; a visitor is only an anonymous code that changes every day, and IP addresses are not stored.

If you arrive via one of our ads in Google or ChatGPT, the Google Ads tag and the OpenAI Ads pixel record whether you completed a purchase (order amount and currency), so we can see which ads work. To match a purchase to an ad click, the OpenAI Ads pixel also receives a one-way encrypted code (SHA-256 hash) of your email address, created in your browser; your email address itself is never sent to OpenAI, and nothing is sent to Google. This only runs after you click Accept where consent is required. Remarketing and ad personalisation are switched off. We also use a few strictly necessary cookies, e.g. to remember your currency and the creator who referred you.

Travel tips and offers by email

As a customer we may occasionally email you travel tips and offers for our own eSIMs (for your next trip). We tell you this at checkout, and every such email has a one-click unsubscribe link; you can also reply or write to support@gethopsim.com. We may use an email service (Brevo, EU) to send them. We never sell or share your email address for others' marketing.

Chat assistant

Our chat assistant (Blobby) is powered by Anthropic's Claude. What you type is sent to Anthropic to generate the answer, and we keep the questions and answers (without your IP address) to improve our help and the site. Please don't share passwords or payment details in the chat.

How long

Order data is kept for 7 years for tax purposes; support emails for up to 2 years.

Your rights

You can request access, correction or deletion of your data at support@gethopsim.com. You may also lodge a complaint with your data protection authority.